// Universal Services
Shipping, is it really free?
Yes it is, within 200 km radius of Toronto for orders over $300. We offer FREE shipping to your door.
How quickly are items shipped?
IMMEDIATE SHIP ORDERS on in stock items are ready to ship within 1-5 business days, unless otherwise specified. Items not noted as immediate ship require manufacturing time and ship time will be quoted at time of order confirmation.
How will my order be shipped?
We ship via our trucks and staff unless otherwise specified. Other shipping methods are UPS, FedEx Ground, Canada Post, Purolator and Common Carrier curbside.
Here are a few important things to know when ordering product:
Always provide a physical house or business address
Be certain to include a daytime phone number
UPS or FedEx shipments may arrive separately when multiple items are shipped
What is typical shipping time?
Ground Transit typically takes anywhere from 1-5 business days depending on your location. Our customer service staff is available by phone 905 693 2600 or email firstname.lastname@example.org if you want specific information about shipment time on your order.
Do I need to be home to sign for my delivery?
Typically it is best someone is available to sign for and accept the delivery. Special arrangements can be made in most cases.